Shipping is free of charge anywhere within the UAE for orders of AED100 or more. All other orders for delivery within the UAE will be charged at AED20. All orders to be delivered outside of the UAE will be at a fixed charge of AED100.
We only ship orders to one address. Please place separate orders for different shipping addresses.
Your debit or credit card will be charged after we have fully verified your card details.
If you wish to cancel or modify your order, please contact us firstname.lastname@example.org.Once an order has been submitted and is in process we cannot guarantee that the purchase can be canceled or modified. We will do our best to accommodate any requests.
If you are not entirely happy with your purchase, or even if you have changed your mind, return the product to us in accordance with this return policy in exchange for a credit note.
Conditions for return.
Return the product to us unworn and unused, with all related accessories (if any), within the original box and packaging.
Return the product with your proof of purchase.
Make your return within 28 days from the date of purchase.
No returns will be available for personalised or customised products, unless faulty or mis-described, in which case proof of purchase must be provided.
Products that have been altered, damaged or misused by you will not be accepted.
Electrical products Faulty or mis-described electrical products can be returned within 3 months from the date of purchase, with proof of purchase and provided it is returned in its original packaging.
Return process for online purchases: If you purchased the product from our online shop, please log into your online account and select ‘Orders’ within your profile account. You can also initiate your return through www.museumofthefuture.ae/shop/returns and following the steps in accordance with the Conditions for Return.
Original shipping charges and customs fees and taxes, if any, incurred at the time of purchase are non-refundable, unless the product is faulty or mis-described.
For products purchased online and returned to us, we will do our best to process such returns within ten business days of our receipt of the product. In some cases, this period may be longer and if after 30 days you haven’t received a credit note or a contact email from us, please contact us at email@example.com.
If we accept the return, we will issue you with an online credit note which can be used within twelve months of the date of issue.
Return process for Museum Shop 'in-store' purchases: If you purchased the product from our museum shop, please return the product to the museum shop in accordance with the Conditions for Return.
If we accept the return, we will issue you with an in-store credit note which can be used within twelve months of the date of issue.
All online purchases can be collected directly from our store in Museum of the Future by selecting the ‘Click & Collect’ service at checkout. If you would like someone else to pick up the order on your behalf, please provide them with a signed letter of consent that includes their name, phone number, and they must bring valid ID. When your order is ready for collection, we will send you an email confirmation. Orders not collected within 3 days of email confirmation will be returned to stock and you will be fully refunded automatically.